Returns Policy

Returns will be accepted within 14 days following the purchase of the item. Returns must be accompanied with the original receipt as well as the credit/debit card slip. All returns must be in their original packaging and condition. Returns may be subject to a restocking fee.

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Shipping costs for items purchased through online orders must be covered by customers and Health Is Best is not responsible for paying return shipping costs. All online returns will follow the same return criteria. Refunds for online returns will not be issued until returned product is received and inspected for damage. Should there be any damage or clear use a refund will not be issued.

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Certain items will be considered final sale. These include:

• Clearance items

• Gift cards

• Special Orders

• Custom Orders

• Shipping Fees

• Indoor Cycles

• Mattress & Cushion

• Braces & Supports

• Pillows

• Socks

• Mobility Scooters
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Items which contact skin directly are not permitted for return or exchange once the original seal is broken. These include:

• Blood Pressure Monitors: Unused /Sealed original /packaging

• TENS Unit: Unused /Sealed original / packaging

• Hospital beds: Unused /Sealed original / packaging

• Lift chairs: Unused /Sealed original / packaging

• Incontinence products: Unused /Sealed original /packaging

• Bathroom safety: Unused /Sealed original /packaging

• Mobility aids (transport chairs, rollators, scooters): Unused /Sealed original / packaging

• Compression: Unused /Sealed original / packaging

• Electronics: Unused /Sealed original / packaging

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